Last Updated: September 16, 2026
At Krugger Acre Ranch, we understand that purchasing a horse is a significant decision and commitment. Because horses are living animals, transactions involving their purchase, transportation, and ownership are different from ordinary retail purchases.
Our goal is to make every transaction as clear and transparent as possible. We encourage every prospective buyer to ask questions, review available information, and carefully consider whether a particular horse is suitable before completing a purchase.
This Refund and Returns Policy explains how refunds, cancellations, and returns are handled.
1. Horse Purchases
All horse purchases should be considered carefully before payment is completed.
Before purchasing, customers are encouraged to:
- Ask questions about the horse
- Review available information and documentation
- Discuss the horse’s characteristics and suitability
- Ask about transportation arrangements
- Confirm the applicable purchase terms
- Arrange an independent veterinary examination where appropriate
Once a horse has been purchased and the transaction has been completed, returns or refunds are not automatically available unless specifically provided for in the applicable purchase agreement or required by law.
2. Deposits and Payments
Any deposit or advance payment made toward a horse may be subject to the terms agreed upon at the time of purchase.
Before sending a deposit, customers should confirm whether the payment is refundable, partially refundable, or non-refundable.
Unless otherwise agreed in writing, a payment does not automatically create a right to cancel the transaction and receive a full refund.
3. Cancellations Before Completion
If you need to cancel a purchase before the transaction has been completed, please contact us as soon as possible.
We will review the circumstances and determine whether a refund is available under the applicable purchase terms.
Cancellation requests should be made before the horse is released for transportation whenever possible.
4. Returns of Horses
Because horses are living animals, a horse cannot be returned in the same manner as an ordinary retail product.
A return will only be considered where it is specifically permitted under the applicable purchase agreement, mutually agreed upon by the parties, or required by applicable law.
If a return is approved, the customer may be responsible for transportation, veterinary examination, boarding, or other reasonable costs associated with the return unless otherwise agreed.
5. Health and Veterinary Concerns
We encourage prospective buyers to obtain an independent veterinary examination before purchasing a horse.
A veterinary examination can help a buyer better understand the horse’s health, condition, and suitability before completing the transaction.
If you discover a significant health-related concern after purchase, contact us promptly and provide any relevant documentation. We will review the matter based on the applicable purchase agreement and available information.
6. Transportation Issues
Once a horse has been released for transportation, delivery times and conditions may be affected by factors such as weather, transportation availability, road conditions, mechanical problems, regulatory requirements, or other circumstances outside our direct control.
A transportation delay does not automatically create a right to a refund.
If a transportation issue occurs, customers should contact us as soon as possible so that the circumstances can be reviewed and appropriate steps can be discussed.
7. Damaged or Unexpected Conditions
If a customer believes that a horse or related documentation materially differs from what was agreed upon, the customer should contact us promptly.
We may request photographs, veterinary documentation, transportation records, or other relevant information so that we can properly review the situation.
Each case will be evaluated according to the applicable purchase terms and relevant circumstances.
8. Approved Refunds
Where a refund has been approved, the refund will normally be issued using the original payment method where reasonably possible.
The time required for a refund to appear in a customer’s account may depend on the payment provider or financial institution.
Certain transaction fees, transportation expenses, or other costs may be deducted where permitted by the applicable agreement or law.
9. Cryptocurrency Payments
Where payment has been made using Bitcoin or another cryptocurrency, customers should understand that cryptocurrency transactions may be irreversible and that cryptocurrency values can change.
Any refund involving cryptocurrency will be handled according to the applicable purchase agreement and the circumstances of the transaction.
Customers should confirm refund terms before making a cryptocurrency payment.
10. Non-Refundable Costs
Where applicable and permitted by the agreed terms, certain costs may not be refundable. These may include:
- Transportation costs already incurred
- Veterinary examination costs
- Boarding or care expenses
- Third-party service charges
- Payment processing fees
- Other expenses specifically agreed to by the customer
Any applicable non-refundable costs should be communicated as part of the transaction terms.
11. How to Request a Refund or Return
If you believe you have a legitimate reason to request a refund or return, contact us as soon as possible.
Please include:
- Your full name
- Contact information
- Horse details
- Purchase date
- Payment information or transaction reference
- Description of the issue
- Supporting photographs or documentation, where applicable
Our team will review the information and contact you regarding the next steps.
12. Customer Responsibility
We strongly encourage customers to make informed decisions before purchasing a horse.
Customers should consider the horse’s characteristics, temperament, intended use, health information, transportation requirements, ongoing care needs, and their own ability to provide appropriate care.
Where appropriate, customers should obtain independent professional or veterinary advice before completing a purchase.
13. Our Commitment to Customers
At Krugger Acre Ranch, we value the trust our customers place in us.
We are committed to handling refund and return requests professionally, communicating clearly, and reviewing genuine concerns fairly and responsibly.
Our objective is to establish long-term relationships with customers through transparency, respect, and dependable service.
14. Legal Rights
This policy does not limit any consumer rights or legal protections that cannot lawfully be excluded or restricted.
Where applicable law provides a customer with rights that differ from this policy, those legal rights will apply.
15. Contact Us
If you have questions about our Refund and Returns Policy or a specific transaction, please contact us:
Krugger Acre Ranch
McAllen, Texas 78501, USA
Tel: +1 956-608-732
We recommend contacting us before completing your purchase if you have any questions about deposits, cancellations, transportation, returns, refunds, or other applicable purchase terms.
Krugger Acre Ranch — Clear Terms. Responsible Service. Customer Care.